Privacy Policy

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Last updated: 01/01/2025

1. Introduction

Hydroclean Exteriors (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our services, visit our website, or otherwise interact with us.

We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company details:

• Business name: Hydroclean Exteriors
• Email: hello@hydrocleanexteriors.co.uk
• Phone: 07549616770
   

2. The Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Full name, title.
• Contact Data: Address, email address, phone number.
• Service Data: Details about the services you request or have received.
• Payment Data: Transaction details (we do not store full card details).
• Technical Data: IP address, browser type, and usage data (if you use our website).
• Communication Data: Any messages, emails, or feedback you send to us.
   

3. How We Collect Your Data

We collect your personal data in the following ways:

• When you contact us via our website, phone, or email 
• When you book or receive our  services 
• When you make a payment.
• Through cookies or analytics on our website.
   

4. How We Use Your Data

We use your personal data to:

• Provide and manage our  services.
• Communicate with you about appointments, quotes, or invoices.
• Process your payments.
• Improve our services and customer experience.
• Comply with legal or regulatory obligations.
   

We only process your data when we have a lawful basis to do so, such as to fulfil a contract, with your consent, or to comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell or rent your data. We may share your data with:

• Service providers (e.g., payment processors, IT support).
• Regulatory authorities if required by law.
   

All third parties are required to respect your privacy and use your data only for specified purposes.

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including for legal or accounting requirements.

For example, we keep customer and invoice records for up to 6 years for tax purposes.

7. Your Data Protection Rights

You have the following rights under the UK GDPR:

• The right to access your personal data.
• The right to rectification (correct inaccurate data).
• The right to erasure (“the right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time (if applicable).
   

To exercise any of these rights, please contact us at hello@hydrocleanexteriors.co.uk

8. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve performance and user experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

9. Data Security

We use appropriate security measures to protect your data, including secure servers, encryption, and limited access to personal information.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated directly to customers where possible.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Hydroclean Exteriors
Email: hell@hydrocleanexteriors.co.uk
Phone: 07549616770