Some important information for you...
Many thanks for signing up with Hydroclean Exteriors Window Cleaning.
You have now been added to our regular scheduled window cleaning round.
We have already sent you details of your first clean date. Ongoing cleans will be at the advised frequency weekly intervals. We ask for some leeway here, such as bank holidays, staff annual leave, or Christmas time causes delays in getting around.
If you haven’t set up any extras, e.g. gutter cleaning, pressure washing, please get in touch for more info, and we’d be happy to help.
You will receive a text message the evening before your scheduled clean requesting rear access via your unlocked gate. Failure to leave access may result in only the front windows being cleaned at a cost of 75% of the full price. If you do need to contact me, please send a message to me on 07549616770.
Once your clean has been completed we will let you know via text and we request payment is made via bank transfer or online within 48 hours of your clean.
Just a few points I’d like to make you aware of:
- Our pure water systems work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do affect our services and schedule. If for any reason you’re not completely happy with the results when cleaned on a wet day or any other aspect of our work, please let me know within 24 hours, and I will call back and re-clean free of charge.
- Our prices rise by £2 once every two years; the next raise is scheduled for April 2027.
- Window cleaning prices are set for regular 6 weekly cleaning cycles.
- Cancellations on the day of the scheduled window clean will be charged in full, the reason for this is it leaves us no time to replace you on the day’s worksheet.
- Other window cleaners will typically charge extra for the first clean. At Hydroclean Exteriors we prefer to build long lasting relationships with customers, so we forego this surcharge. It’s important to note that to offer our “no surcharge first clean”, we need to recover the extra time and costs involved in that initial visit. To keep things fair, if you cancel before completing three cleans, a charge equal to the remaining cleans may be added to your final bill. This helps us keep prices competitive for our regular customers while covering the additional work that goes into the first clean.
- Our pure water cleaning system is very effective at cleaning general dirt from your windows. Your windows will be left to dry naturally and will leave a streak free finish. Please do not be tempted to dry the windows after we have left as this will not leave optimal results.
Lastly, we offer £20 credit to your account as a reward for every neighbour within 1 mile of your home that you refer to us.
I hope this covers everything. However, feel free to email or text me if need be. We endeavour to keep our customers happy. We shall sort out any problem that may arise right away, and we try to be as transparent as possible.
If you’d like to know more you can read our terms and conditions of business here: Terms & Conditions
Once again, many thanks for choosing Hydroclean Exteriors.
Craig
